# Blidz - Help Center

> Common questions and answers from Blidz Support team

## Shopping

- [What types of deals does Blidz have and how do they work?](http://help.blidz.com/en/articles/6015198-what-types-of-deals-does-blidz-have-and-how-do-they-work.md)
- [How do I place an order?](http://help.blidz.com/en/articles/6015200-how-do-i-place-an-order.md)
- [How do I find a specific brand or item?](http://help.blidz.com/en/articles/6015201-how-do-i-find-a-specific-brand-or-item.md)
- [Help, I have a question and I need an answer](http://help.blidz.com/en/articles/6015199-help-i-have-a-question-and-i-need-an-answer.md)

## Blidz Membership

- [How do I sign up for the Blidz Membership Program?](http://help.blidz.com/en/articles/7005343-how-do-i-sign-up-for-the-blidz-membership-program.md)
- [What benefits do I get as a Blidz Plus member?](http://help.blidz.com/en/articles/7005346-what-benefits-do-i-get-as-a-blidz-plus-member.md)
- [How does the Free Trial work?](http://help.blidz.com/en/articles/7005348-how-does-the-free-trial-work.md): Understanding the Blidz+ Free Trial; temporary hold of $1
- [Why was I charged a small amount when starting my free trial with Blidz?](http://help.blidz.com/en/articles/9901970-why-was-i-charged-a-small-amount-when-starting-my-free-trial-with-blidz.md): Details about the temporary verification hold placed on payment method when starting trial
- [What payment methods can I use to pay for my Blidz+ Membership Program subscription?](http://help.blidz.com/en/articles/7005351-what-payment-methods-can-i-use-to-pay-for-my-blidz-membership-program-subscription.md)
- [Can I use my Blidz+ membership on multiple accounts?](http://help.blidz.com/en/articles/7005355-can-i-use-my-blidz-membership-on-multiple-accounts.md)
- [What if I have a problem with my Blidz+ membership?](http://help.blidz.com/en/articles/7005356-what-if-i-have-a-problem-with-my-blidz-membership.md)
- [How do I know if my Blidz+ membership is active?](http://help.blidz.com/en/articles/7005358-how-do-i-know-if-my-blidz-membership-is-active.md)
- [How do I cancel my membership?](http://help.blidz.com/en/articles/7005353-how-do-i-cancel-my-membership.md)
- [Can I refund my past membership fee?](http://help.blidz.com/en/articles/8544170-can-i-refund-my-past-membership-fee.md)

## Team-Up deals

- [What is a Team Up?](http://help.blidz.com/en/articles/6015203-what-is-a-team-up.md)
- [How do I place an order with Team Up?](http://help.blidz.com/en/articles/6015204-how-do-i-place-an-order-with-team-up.md)
- [What does it mean to join a Team Up?](http://help.blidz.com/en/articles/6015205-what-does-it-mean-to-join-a-team-up.md)
- [What happens if I start a Team Up but can't find a friend in time?](http://help.blidz.com/en/articles/6015206-what-happens-if-i-start-a-team-up-but-can-t-find-a-friend-in-time.md)
- [What’s the difference between hosting a Team Up and joining an existing Team Up?](http://help.blidz.com/en/articles/6015208-what-s-the-difference-between-hosting-a-team-up-and-joining-an-existing-team-up.md)
- [I want a deal but I don’t want to find a friend to buy together. Is there any other way for me to get the deal?](http://help.blidz.com/en/articles/6015209-i-want-a-deal-but-i-don-t-want-to-find-a-friend-to-buy-together-is-there-any-other-way-for-me-to-get-the-deal.md)
- [I have hosted a Team Up and obtained a sharing link. Where can I post this link? What will my friends see when they get the link?](http://help.blidz.com/en/articles/6015210-i-have-hosted-a-team-up-and-obtained-a-sharing-link-where-can-i-post-this-link-what-will-my-friends-see-when-they-get-the-link.md)
- [I received an invitation link to join a Team Up. Do I need to sign up to proceed to order checkout?](http://help.blidz.com/en/articles/6015211-i-received-an-invitation-link-to-join-a-team-up-do-i-need-to-sign-up-to-proceed-to-order-checkout.md)
- [What counts as a successful Team Up?](http://help.blidz.com/en/articles/6015212-what-counts-as-a-successful-team-up.md)
- [Can I identify the friends who've joined my Team Up using the invite link I shared?](http://help.blidz.com/en/articles/6015213-can-i-identify-the-friends-who-ve-joined-my-team-up-using-the-invite-link-i-shared.md)
- [I’ve sent my link to multiple friends. What if more than one person joins my Team Up?](http://help.blidz.com/en/articles/6015214-i-ve-sent-my-link-to-multiple-friends-what-if-more-than-one-person-joins-my-team-up.md)

## Blidz Points

- [What are Blidz Points? How do they work?](http://help.blidz.com/en/articles/6015245-what-are-blidz-points-how-do-they-work.md)
- [How do I get more Blidz Points?](http://help.blidz.com/en/articles/6015246-how-do-i-get-more-blidz-points.md)
- [What Points are used first when I spend them?](http://help.blidz.com/en/articles/6015247-what-points-are-used-first-when-i-spend-them.md)
- [Do Points expire?](http://help.blidz.com/en/articles/6015248-do-points-expire.md)
- [How does the Level System work?](http://help.blidz.com/en/articles/14500201-how-does-the-level-system-work.md)

## Shipping and Delivery

- [How do I track an order?](http://help.blidz.com/en/articles/6015260-how-do-i-track-an-order.md)
- [Can I change my shipping address after placing an order?](http://help.blidz.com/en/articles/6015261-can-i-change-my-shipping-address-after-placing-an-order.md)
- [How long does shipping take?](http://help.blidz.com/en/articles/6015262-how-long-does-shipping-take.md)
- [How much does shipping cost?](http://help.blidz.com/en/articles/6015263-how-much-does-shipping-cost.md)
- [Where does Blidz ship from?](http://help.blidz.com/en/articles/6015264-where-does-blidz-ship-from.md)
- [Which countries do items on Blidz ship to?](http://help.blidz.com/en/articles/6015265-which-countries-do-items-on-blidz-ship-to.md)
- [Can I have my order shipped to a P.O. Box?](http://help.blidz.com/en/articles/6015266-can-i-have-my-order-shipped-to-a-p-o-box.md)
- [My package is late. What should I do?](http://help.blidz.com/en/articles/6015267-my-package-is-late-what-should-i-do.md)

## Returns and Refunds

- [What is Blidz's Return & Refund policy?](http://help.blidz.com/en/articles/6015269-what-is-blidz-s-return-refund-policy.md)
- [What's the status of my refund?](http://help.blidz.com/en/articles/6015271-what-s-the-status-of-my-refund.md)
- [My refund is incorrect. What should I do?](http://help.blidz.com/en/articles/6015273-my-refund-is-incorrect-what-should-i-do.md)
- [How much will I be refunded when I return an item?](http://help.blidz.com/en/articles/6015275-how-much-will-i-be-refunded-when-i-return-an-item.md)
- [How long does it take to get my refund?](http://help.blidz.com/en/articles/6015277-how-long-does-it-take-to-get-my-refund.md)
- [How do I return an item?](http://help.blidz.com/en/articles/6015274-how-do-i-return-an-item.md)
- [What's the status of my return?](http://help.blidz.com/en/articles/6015268-what-s-the-status-of-my-return.md)
- [What if my package was refused or was undeliverable?](http://help.blidz.com/en/articles/6015270-what-if-my-package-was-refused-or-was-undeliverable.md)
- [Is it free to return an item?](http://help.blidz.com/en/articles/6015272-is-it-free-to-return-an-item.md)
- [Do I have to pay to return an item I ordered by mistake?](http://help.blidz.com/en/articles/6015276-do-i-have-to-pay-to-return-an-item-i-ordered-by-mistake.md)
- [Can I return multiple items from different orders together?](http://help.blidz.com/en/articles/6015278-can-i-return-multiple-items-from-different-orders-together.md)

## Orders

- [How long does it take for an order to be processed?](http://help.blidz.com/en/articles/6015280-how-long-does-it-take-for-an-order-to-be-processed.md)
- [Can I track the status of my order?](http://help.blidz.com/en/articles/6015284-can-i-track-the-status-of-my-order.md)
- [Can I cancel my order?](http://help.blidz.com/en/articles/6015285-can-i-cancel-my-order.md)
- [How will I get refunded when I cancel an item?](http://help.blidz.com/en/articles/6015286-how-will-i-get-refunded-when-i-cancel-an-item.md)
- [Why was my order cancelled?](http://help.blidz.com/en/articles/6015287-why-was-my-order-cancelled.md)
- [What do I do if I need help regarding my order?](http://help.blidz.com/en/articles/6015288-what-do-i-do-if-i-need-help-regarding-my-order.md)
- [Why was I charged twice for my order?](http://help.blidz.com/en/articles/6015279-why-was-i-charged-twice-for-my-order.md)
- [Why didn't my order go through?](http://help.blidz.com/en/articles/6015281-why-didn-t-my-order-go-through.md)
- [I've been overcharged for my order. What should I do?](http://help.blidz.com/en/articles/6015283-i-ve-been-overcharged-for-my-order-what-should-i-do.md)

## Payments

- [What payment methods can I use at Blidz?](http://help.blidz.com/en/articles/6015289-what-payment-methods-can-i-use-at-blidz.md)
- [What currency does Blidz support?](http://help.blidz.com/en/articles/6015290-what-currency-does-blidz-support.md)
- [How do I change the currency on my account?](http://help.blidz.com/en/articles/6015291-how-do-i-change-the-currency-on-my-account.md)
- [Is my credit card information safe when it’s stored in Blidz?](http://help.blidz.com/en/articles/6015292-is-my-credit-card-information-safe-when-it-s-stored-in-blidz.md)
- [What if I need to change a payment method?](http://help.blidz.com/en/articles/6015293-what-if-i-need-to-change-a-payment-method.md)
- [Can I pay with multiple Visa, Mastercard or American Express on one order?](http://help.blidz.com/en/articles/6015294-can-i-pay-with-multiple-visa-mastercard-or-american-express-on-one-order.md)
- [What can I do if I have payment issues?](http://help.blidz.com/en/articles/6015296-what-can-i-do-if-i-have-payment-issues.md)

## Accounts

- [Can I update my in-app name?](http://help.blidz.com/en/articles/6015298-can-i-update-my-in-app-name.md)
- [Can I update my in-app avatar?](http://help.blidz.com/en/articles/6015300-can-i-update-my-in-app-avatar.md)
- [How do I change my Blidz email?](http://help.blidz.com/en/articles/6015302-how-do-i-change-my-blidz-email.md)
- [Why does my account have no password?](http://help.blidz.com/en/articles/6015305-why-does-my-account-have-no-password.md)
- [Can I have multiple accounts on Blidz platform?](http://help.blidz.com/en/articles/6015307-can-i-have-multiple-accounts-on-blidz-platform.md)
- [How do I deactivate my account?](http://help.blidz.com/en/articles/6015309-how-do-i-deactivate-my-account.md)
- [How do I change the currency on my account?](http://help.blidz.com/en/articles/6015310-how-do-i-change-the-currency-on-my-account.md)
- [How do I unsubscribe from Blidz emails?](http://help.blidz.com/en/articles/6015311-how-do-i-unsubscribe-from-blidz-emails.md)
- [How do I delete my account?](http://help.blidz.com/en/articles/14082707-how-do-i-delete-my-account.md)
- [How to Find and Access Your Blidz Account](http://help.blidz.com/en/articles/14187620-how-to-find-and-access-your-blidz-account.md): Help to locate which Blidz account you have used on your device
- [How does Blidz collect my personal information?](http://help.blidz.com/en/articles/6015297-how-does-blidz-collect-my-personal-information.md)
- [How does Blidz use my personal information?](http://help.blidz.com/en/articles/6015299-how-does-blidz-use-my-personal-information.md)
- [How Blidz protects your personal information?](http://help.blidz.com/en/articles/6015301-how-blidz-protects-your-personal-information.md)
- [Are my personal and payment details safe when shopping on Blidz?](http://help.blidz.com/en/articles/6015303-are-my-personal-and-payment-details-safe-when-shopping-on-blidz.md)
- [What do I do if I think my account is compromised?](http://help.blidz.com/en/articles/6015306-what-do-i-do-if-i-think-my-account-is-compromised.md)

## Legal

- [Blidz Membership Terms of Service \(ToS\)](http://help.blidz.com/en/articles/8304611-blidz-membership-terms-of-service-tos.md)
- [Billing Terms and Conditions](http://help.blidz.com/en/articles/8304633-billing-terms-and-conditions.md)
- [Blidz Privacy Policy](http://help.blidz.com/en/articles/8311900-blidz-privacy-policy.md)
- [Blidz Terms of Service \(ToS\)](http://help.blidz.com/en/articles/8311925-blidz-terms-of-service-tos.md)

## Companions

- [What are Blidz Companions?](http://help.blidz.com/en/articles/14095064-what-are-blidz-companions.md)